Volunteer Form

Technology Lead (one per venue)

Position Title: Technology Lead (one per venue)
Reports To: Technology Chair
Term: January 2020 to September 2021

The Technology Lead is responsible for overall planning, installation and support for technology at the designated venue for test events and Games-time. For example, the Technology Lead for Scotiabank Convention Centre (where Niagara 2021 will host volleyball competition) will work to understand what technology exists at the venue and compare what is required to operate sport competition there, ensuring the venue has what it needs to fill any gaps. During Games-time the Technology Lead leads the team that installs and supports technology equipment.

Interactions:

  • Technology Chair and Committee

  • Venue Team (for their respective venue)

  • Niagara 2021 Staff - Specialist- Technology

Overview:

The Technology Lead is a part of two groups: the Technology Committee, made up of Technology representatives from each venue, and a Venue Team. Every Venue Team is made up of volunteers that represent aspects of the Canada Summer Games (e.g. Sport, Transportation, Technology, Volunteer Services, Medical, Accessibility, Merchandise/Ticketing etc.). Lead by the Venue Team Lead, the Venue Team is responsible for the overall planning, coordination and operations of their venue during any test events and during the Niagara 2021 Canada Summer Games.

The Technology Lead plans and supports technology on their designated venue, understanding Functional Area requirements and working with the venue owner, Technology Chair and Niagara 2021 staff to ensure these needs are met. Working with a team of volunteers at Games-time, the Technology Lead on each venue will support installation and operation of tech equipment. This could include computers, printers, radios. timing and scoring systems and internet.

Duties & Responsibilities:

Phase I – Initial Planning (20 months out)

  • Participate in two monthly meetings: Venue Team Meeting and Technology Committee Meeting

  • Work with Niagara 2021 Functional Areas to understand tech requirements on designated venue and for the sport the venue hosts

  • Work with venue owner to understand existing tech equipment, networks and services on designated venue

Phase II – Integrated Planning (1 year out)

  • Participate in two monthly meetings: Venue Team Meeting and Technology Committee Meeting

  • Collaborate on limited resources that may be available or deemed necessary to efficiently manage Games technology requirements

  • Ensure that size of designated rooms in venue is appropriate for technical needs of the given user group

  • Develop and manage radio fleet map and radio check-in and check-out process

Phase III – Implementation and Games Operations (4 months out to end of Games)

  • Participate in two monthly meetings: Venue Team Meeting and Technology Committee Meeting

  • Schedule commissioning and decommissioning of tech equipment on designated venue

  • Provide technical support to sponsors, contractors, and/or suppliers (e.g. - Network Support Technologist, Video Screen Support, or Service Representative)

  • Liaise with existing venue staff to ensure smooth integration of Niagara 2021 technology with any existing technology

  • Respond to inquiries during Games time regarding communication services and work with other Venue Team members as necessary to resolve communication problems quickly and effectively

Skills & Knowledge:

  • Knowledge of and/or experience with information technology- hardware, software and networks

  • Strong leadership skills: mentorship, public speaking, motivating and facilitating collaboration

  • Visionary with devotion to teamwork and strong relationship management abilities

  • Strong organizational skills

  • Exceptional approach to problem-solving, getting to collaborative solutions and working through conflicting ideas

  • Excellent written and oral communication skills in English; ability to communicate in French is an asset

  • Ability to work effectively with volunteers

  • Ability to make thoughtful, efficient, and effective decisions under potentially stressful situations/conditions

  • Works well under pressure and is proactive

Prerequisites:

  • Experience in or knowledge of IT- including hardware, software and networks

  • Excellent planning and organizational skills

  • Strong problem-solving skills

  • Ability to work effectively with other team members and able to communicate clearly and concisely

  • Ability to make quick, sound decisions under difficult or potentially stressful situations

Time Commitment:

  • Ability to attend two meetings per month, with increasing frequency as we approach Games-time

  • Availability during test events at respective venue as applicable

  • Participation in Games-wide Forward Planning sessions (total of five days over 18 months)

  • During the Games, venues can operate long hours- sometimes up to 14 to 16 hours a day for the entire duration of the sport competition schedule. Availability during Games is required, including 1-2 days prior to sport competition starting for venue set-up

Please provide a number where you can be reached during the day.
Brief Overview of the Skills and Experience that I Can Bring to Niagara 2021 (max 200 words)
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