Volunteer Form

Event Services Lead (one per venue)

Position Title: Event Services Lead
Reports To: Event Services Chair
Term: Spring 2020 - Summer 2021

The Event Services Lead is responsible for the overall planning and delivery of services to spectators at Games-time. For example, the Event Services Lead for Oakes Park (where Niagara 2021 is hosting competition for baseball) is responsible for planning for spectator communications and information, ushering, ticket taking and access control at this venue. During the Games the Event Services Lead will be responsible for managing these activities.

Interactions:

  • Event Services Chair and Committee 
  • Venue Team (for their respective venue)
  • Niagara 2021 Staff -  Manager, Venues and Overlay

Overview:

The Event Services Lead is a part of two groups: the Event Services Committee, made up of Event Services representatives from each venue, and a Venue Team. Every Venue Team is made up of volunteers that represent aspects of the Canada Summer Games (e.g. Sport, Transportation, Technology, Volunteer Services, Medical, Accessibility, Merchandise/Ticketing etc.). Led by the Venue Team Lead, the  Venue Team is responsible for the overall planning, coordination and operations of their venue during any test events and during the Niagara 2021 Canada Summer Games. 

The Event Services Lead is responsible for planning spectator services on their venue, including communications like maps and guides, providing information on site, ticket taking and access control. During the Games, the Event Services Lead will direct and supervise the Event Services volunteers who will carry out these activities and ensure spectators to the venue experience a phenomenal Games.

Duties & Responsibilities:

Phase I – Initial Planning (16 months out)

  • Participate in one Event Services  Committee Meeting monthly
  • Work with the Event Services Functional Area to identify what spectator services and communication is needed at your respective venue, and how the execute the plan

Phase II – Integrated Planning (1 year  out)

  • Participate in two monthly meetings: Venue Team Meeting and Event Services  Committee Meeting
  • Collaborate with Venue Team Lead and all other Functional Areas to spectator areas, including what furniture, technology and office supplies will be needed for Event Services spaces

Phase III – Implementation and Games Operations (4 months out to end of  Games)

  • Participate in two monthly meetings: Venue Team Meeting and Event Services Committee Meeting
  • Responsible for job-specific training, scheduling and supervision of Games-time Event Services  volunteers at respective venue. May assist in the venue-specific training for all volunteers at respective venue 
  • Work with other Functional Areas to finalize plans for and to set up spectator spaces at respective venue
  • During the Games, responsible for providing Niagara 2021 information and services to spectators

Skills & Knowledge:

  • Strong leadership skills: mentorship, public speaking, motivating and facilitating collaboration
  • Visionary with devotion to teamwork and strong relationship management abilities
  • Exceptional approach to problem-solving, getting to collaborative solutions and working through conflicting ideas
  • Excellent written and oral communication skills in English; ability to communicate in French is an asset
  • Ability to work effectively with  volunteers and ability to be a mentor in a team environment
  • Ability to make thoughtful, efficient, and effective decisions under potentially stressful situations/conditions
  • Works well under pressure and is proactive

Prerequisites:

  • Experience with customer service an asset
  • Strong problem-solving skills 
  • Ability to work effectively with other team members and able to communicate clearly and concisely 
  • Ability to make quick, sound decisions under difficult or potentially stressful situations 

Time Commitment:

  • Ability to attend two meetings per month, with increasing frequency as we approach Games-time
  • Availability during test events at respective venue as applicable
  • Participation in Games-wide Forward Planning sessions (total of five days over 18 months)
  • During the Games, venues can operate long hours- sometimes up to 14 to 16 hours a day for the entire duration of the sport competition schedule. Availability during Games is required, including 1-2 days prior to sport competition starting for venue set-up
Please provide a number where you can be reached during the day.
Brief Overview of the Skills and Experience that I Can Bring to Niagara 2021 (max 200 words)
Is there anything else you would like to add to your application? (max 200 words)

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